Terms & Conditions
Service Charges and Taxes
Accommodation, tour and transportation taxes are included in the programs that include those services. Where service charges must be prepaid these charges are also included. All prices include costs incurred in planning and administering the program.
Deposits, Payments and Cancellations for Entrée Canada
A minimum 25% non-refundable deposit is required at the time of booking. This payment must be made in Canadian funds and may be made by money order/cashier’s check, wire transfer, or credit card. We accept Visa, MasterCard and American Express.
The 100% non-refundable final payment is due at or before 46 days prior to tour departure. This payment must be made in Canadian funds and may be made by money order/cashier’s check, wire transfer, or credit card. We accept Visa, MasterCard and American Express.
that Entrée Canada must process the charges in the quoted Canadian Funds amount. Your credit card company will exchange this Canadian amount back into your home currency at the exchange rate they have set, which may result in a slight variance between the Canadian price quoted and the value processed by your credit card company. If you wish to pay by Credit Card, you will need to complete and return a credit card authorization form once you have accepted this proposal and its terms and conditions.
After deposit up to 46 days prior to departure: 25% of Total Tour Cost
45 days or less prior to departure: 100% of Total Tour Cost
Deposits, Payments and Cancellations for Entrée Alaska
A minimum 25% non-refundable deposit is required at the time of booking. This payment must be made in US funds and may be made by money order/cashier’s check, wire transfer, or credit card. We accept Visa, MasterCard and American Express.
when paying by Visa or MasterCard you may be subject to a bank credit card processing fee. This is not a charge from Entrée Alaska; it is a charge from your credit card issuing bank. If this poses as an inconvenience, Entrée Alaska will accept payment by American Express or wire transfer.
The 100% non-refundable final payment is due at or before
90 days prior to tour departure. This payment must be made in US funds and may be made by money order/cashier’s check, wire transfer, or credit card. We accept Visa, MasterCard and American Express.
After deposit up to 90 days prior to departure: 25%* of Total Tour Cost
Less than 90 days prior to departure: 100% of Total Tour Cost
Note: Some itinerary components may require a 50% deposit in order to confirm space. In these cases, the non-refundable deposit amount may be adjusted upward.
A minimum fee of $100 may be charged when arrangements are altered at the traveler’s or travel agent’s request after the initial deposit has been received. Multiple change fees may be incurred if a desired change causes changes in other elements of the tour. Additional supplier penalties may be imposed.
Safety is our primary concern. Please note that on some tours, it may be necessary to modify the itinerary due to weather. If so, we will endeavor to add other sights and activities to replace those omitted. If the itinerary is modified to one that is less expensive than the original, the client will be refunded the difference in cost between the original and modified itineraries. If the itinerary is modified to one that is more expensive than the original, the client’s advance approval will be obtained and the client will be charged the difference between the original and modified itineraries. If a tour is cancelled and no substitute tour is available or acceptable to the client, the client will be refunded the full cost of the tour. The client is responsible for all additional transportation or lodging costs that are necessitated by weather. In addition, if a client has planned to travel by air to a tour or lodging facility that can also be accessed by ground transportation, there will be no refund if the air transportation is cancelled and the client chooses not to access the tour or lodging facility by ground transportation. There are no refunds if a tour operates but the client decides due to weather or any other reason not to participate. We strongly recommend travel insurance to help protect against unforeseen circumstances.
Responsibility and Acknowledgement of Risk
Entrée Canada Destinations, Inc., doing business as Entrée Canada and Entrée Alaska (collectively “ECD”) acts only as agent for the various independent suppliers that provide overnight accommodations, transportation, sightseeing, activities, or other services connected with the tours it arranges. Such services are subject to the terms and conditions of those suppliers as well as those contained herein. By accepting a proposal from ECD, I hereby release and discharge ECD and its respective owners and employees from and against any and all liability arising from my participation in any tour arranged by ECD on my behalf. I agree that ECD has no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services; and in consideration of the benefits I receive from ECD services, I fully release ECD from all such liabilities or claims. As the parent or legal guardian of any children under 18 years of age that may be traveling with me, I release and discharge ECD on their behalf as well in this regard. ECD reserves the right to alter the itinerary or cancel portions of the tour as current conditions may require. ECD and its suppliers are not responsible for cancellations or any expenses due to delays, weather conditions or mechanical breakdowns, or for any increase in costs effective after the quote and confirmation of the itinerary.
Please note that you may be required to sign a liability waiver before you can participate in certain activities that are included in your package. Copies can be viewed in advance upon request.
Additional Charges & transfers by private vehicles
Please note that transfers by private vehicles are quoted based on an estimated period of time. If the actual time used exceeds the time included in the cost, additional charges will be incurred and charged. Any wait time for an airport arrival exceeding half an hour after the plane’s scheduled arrival time due to delays for any reason will be at the traveler’s expense and will be billed accordingly. This also applies for any private tour that exceeds the time included in the proposal and cost.
All confirmed guests will be required to sign a Credit Card Authorization Form at the time of booking. Other additional charges incurred during your trip will be billed directly to your Credit Card at the end of your travels as authorized by you on this authorization form. These refer to any extra services or incidentals incurred after the start of your trip and may include but are not limited to: an additional transfer or tour, an additional hotel night/room, additional ski lessons, additional traveler or any emergency arrangements.
ALL hotel incidentals are to be paid directly by the traveler upon checking out of each property. Failing to due so will result in your Credit Card being charged.
Identification and Immigration
Clients are advised to travel with government-issued identification and proof of citizenship for all party members at all times. Effective, January 23, 2007, ALL persons, including U.S. & Canadian citizens, traveling by air between the United States and Canada, Mexico, Central and South America, the Caribbean and Bermuda will be required to present a valid passport. Parents traveling with children and/or infants are advised to travel with identification and proof of citizenship for each child. If crossing an international border when both parents are not present, the traveling parent may be required to provide a notarized statement from the other parent allowing the child to travel out of the country.
Failure to provide such evidence may prevent entry into that country. Past felony convictions may disqualify individuals from entry into foreign countries. Clients are advised that a D.W.I. (Driving While Intoxicated), or D.U.I. (Driving under the Influence) may be considered a felony in other countries, including Canada. It is the client’s sole responsibility to ensure the immigration eligibility of all traveling party members for any foreign countries included in this itinerary.
Trip Cancellation Insurance
We highly recommend that you obtain Trip Cancellation Insurance. A short term travel insurance policy can cover non-refundable trip costs due to personal or family illness or accident.